Frequently Asked Questions
Cancellation Policy
Orders can be cancelled before they are shipped (usually within 24 hours)
Return policy
Normal items can be returned within 14 days of receipt. Please use the contact form to request a return.* Include the order number if available, or the shipping address.
Due to the unique nature of customized items, returns/refunds/exchanges of these items are not accepted, unless they arrive damaged. Please use the contact form if there is an issue with your item upon receipt.
* Buyer may be responsible for return shipping costs.
Domestic Shipping
Most orders are shipped by the next business day via USPS from North Carolina. If an order is placed before 10am EST it will likely ship the same day!
Larger/Heavier orders may be shipped via UPS.
International Shipping
Buyers are responsible for any customs and import taxes that may apply.
Most orders are shipped by the next business day via USPS from North Carolina. If an order is placed before 10am EST it will likely ship the same day!
International orders may take anywhere between 1-6 weeks to arrive. I'm not responsible for delays due to customs.
Manufacturing
All my products are designed and laser engraved in my workshop. No third party design or printing services are used during the creation process. This ensures that every item you purchase meets my quality and accuracy standards before it goes out the door!
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.